Privacy Policy
Phillips & Co Telford
Website: https://www.phillipsandcotelford.co.uk
Effective Date: 17/6/2026
Last Updated: 17/6/2026
1. Introduction
Phillips & Co Telford (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
Please read this Privacy Policy carefully to understand how we handle your information.
2. Who We Are
Data Controller: Phillips & Co Telford
Website: https://www.phillipsandcotelford.co.uk
Email: phillipsandcotelford.co.uk
For the purposes of data protection law, Phillips & Co Telford is the Data Controller responsible for your personal data.
3. Personal Data We Collect
We may collect and process the following categories of personal data:
Information You Provide
When you contact us through our website, by email, telephone, or otherwise, we may collect:
- Name
- Email address
- Telephone number
- Company name (if applicable)
- Postal address (if applicable)
- Details contained in your enquiry or correspondence
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data
- Pages viewed
- Referring website information
- Cookie and tracking information
Professional Information
Where relevant to our services, we may collect information necessary to assess, provide, or administer professional services requested by you.
4. How We Use Your Personal Data
We use personal data for the following purposes:
To Respond to Enquiries
We process your information to:
- Respond to requests and enquiries
- Provide quotations or information
- Communicate regarding our services
Legal Basis: Legitimate Interests and/or steps prior to entering into a contract.
To Provide Services
We process personal information necessary to:
- Deliver requested services
- Manage client relationships
- Administer contracts and engagements
- Maintain records
Legal Basis: Contractual necessity.
Website Administration
We may process information to:
- Operate and secure our website
- Diagnose technical issues
- Improve website functionality
- Monitor website performance
Legal Basis: Legitimate Interests.
Legal and Regulatory Compliance
We may process personal data to:
- Meet legal obligations
- Prevent fraud
- Exercise or defend legal claims
Legal Basis: Legal obligation and Legitimate Interests.
Marketing Communications
Where permitted by law, we may send information about our services.
You may opt out at any time.
Legal Basis: Consent and/or Legitimate Interests where applicable.
5. Lawful Bases for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
- Consent
- Contractual necessity
- Legal obligation
- Legitimate interests
- Establishment, exercise, or defence of legal claims
6. Sharing Your Information
We do not sell personal data.
We may share personal information with:
Service Providers
Third-party suppliers who assist us in operating our business, including:
- Website hosting providers
- IT support providers
- Email service providers
- Cloud storage providers
- Professional advisers
Legal and Regulatory Authorities
Where required by law, regulation, court order, or governmental authority.
Business Transfers
If our business is reorganised, sold, or merged, personal data may be transferred as part of that transaction.
All third parties are required to respect the security of your personal data and process it in accordance with applicable laws.
7. International Transfers
Where personal data is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, including:
- UK International Data Transfer Agreements (IDTAs)
- UK-approved standard contractual clauses
- Transfers to countries deemed adequate by the UK Government
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
- Providing services
- Maintaining business records
- Complying with legal obligations
- Resolving disputes
- Enforcing agreements
Retention periods may vary depending on the nature of the information and legal requirements.
When data is no longer required, it will be securely deleted or anonymised.
9. Data Security
We implement appropriate technical and organisational measures to protect personal data against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
While we take reasonable steps to protect your information, no method of internet transmission or storage is completely secure.
10. Your Rights
Under UK GDPR, you may have the right to:
Right of Access
Request a copy of your personal data.
Right to Rectification
Request correction of inaccurate or incomplete information.
Right to Erasure
Request deletion of personal data in certain circumstances.
Right to Restrict Processing
Request restriction of processing under certain conditions.
Right to Data Portability
Receive your personal data in a structured, commonly used format.
Right to Object
Object to processing based on legitimate interests.
Right to Withdraw Consent
Withdraw consent at any time where processing relies on consent.
To exercise any of these rights, please contact us using the details below.
11. Cookies
Our website uses cookies and similar technologies.
For information about the cookies we use and how to manage your preferences, please see our Cookie Policy.
12. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing personal information.
13. Children’s Privacy
Our website and services are not directed at children under the age of 13.
We do not knowingly collect personal information from children.
14. Complaints
If you have concerns about how we handle your personal data, please contact us first so we can attempt to resolve the issue.
You also have the right to lodge a complaint with:
Information Commissioner’s Office
Website: Information Commissioner’s Office (ICO)
15. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us via our website.